Privacy Policy

1. SCOPE AND APPLICATION

This Privacy Policy applies to the information we collect on this Platform and in email, text, and other electronic communications sent through or in connection with this Platform. It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our Platform.

We endeavor to comply with all applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws where applicable.

2. DEFINITIONS

Personal Information: Information about an identifiable individual, which may include but is not limited to name, email address, mailing address, phone number, and any other information that can identify you directly or indirectly.

Non-Personal Information: Information that does not identify you as an individual, such as aggregated data, demographic information (without personal identifiers), or usage data collected automatically.

3. INFORMATION WE COLLECT

We may collect and process the following types of information:

3.1 Information You Provide to Us

• Account Registration: When you sign up for an account or fill in forms on the Platform, we may collect your name, email address, and password.
• Resume Content: We collect information you provide for the purpose of creating and customizing your resume, such as your work history, educational background, skills, and any other details you choose to include.
• Payment Information: If you make purchases or subscribe to any premium services, we or our third-party payment processors may collect billing information, credit card information, or other related financial details (though we do not directly store full payment information on our servers if we use a third-party processor).
• Communications: We may collect the content of any email messages or other communications you send to us, including feedback, inquiries, or support requests.

3.2 Information Collected Automatically

• Log Data: IP address, browser type, operating system, the referring web page, pages visited, and search terms.
• Cookies and Similar Technologies: We use cookies, web beacons, and other technologies to collect information about your browsing activities over time and across different websites, to authenticate users, to remember user preferences, and to better understand how you interact with the Platform.

For more information on how we use cookies, see Section 7 – Cookies and Similar Technologies.

3.3 Information from Third Parties

We may receive information about you from third parties, such as our payment processing partners or analytics providers, to the extent permitted by law and only if you have authorized such third parties to share information about you with us.

4. HOW WE USE YOUR INFORMATION

We use your information, including Personal Information, for the following purposes:

• Providing Services: To operate, maintain, and provide you with the features and functionalities of the Platform (e.g., creating and customizing resumes).
• Account Management: To process your registration, maintain your account, and authenticate you when you log in.
• Payments: To process payments or other transactions you have requested through our Platform.
• Customer Support: To respond to your questions, requests, and inquiries, and to provide customer support.
• Platform Improvement: To analyze Platform usage and improve our content, products, and services, including debugging to identify and repair errors.
• Marketing and Communications: To communicate with you about updates, news, promotions, or marketing communications, where permitted by law. You can opt out of these communications at any time.
• Legal Obligations and Enforcement: To comply with our legal obligations, respond to legal process or requests for information, and to enforce or apply our Terms of Service and other agreements.

5. LEGAL BASES FOR PROCESSING

In compliance with Canadian privacy laws, we process Personal Information for the purposes described in this Privacy Policy, based on one or more of the following legal grounds:

• Your Consent: Where you have provided your consent (e.g., receiving marketing communications).
• Contractual Necessity: Where processing is necessary to perform our contract with you (e.g., providing the resume creation services).
• Legal Obligation: Where we have a legal obligation to collect, use, or disclose your Personal Information.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., analyzing user behavior to improve our Platform).

6. DISCLOSURE OF YOUR INFORMATION

We may share your information, including Personal Information, in the following circumstances:

• Service Providers: We may disclose your information to our trusted third-party service providers who assist us in operating our Platform, conducting our business, or serving our users, such as payment processors, data analytics providers, or hosting services. These third parties are obligated to protect your information and only use it for the services they provide to us.
• Business Transfers: If we sell or transfer part or all of our business or assets, Personal Information held by us may be among the items sold or transferred to the buyer or successor.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if such disclosure is necessary to protect the rights, property, or safety of createresume.ca, our users, or others.
• With Your Consent: We may share your information with other parties if you have provided your explicit consent.

We do not sell, rent, or trade your Personal Information to third parties for their marketing or other purposes.

7. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to:

• Remember Your Preferences: Such as language settings, login details, and other personalization settings.
• Authentication: To keep you logged in as you navigate different pages.
• Analytics: To help us understand how our users use the Platform and to improve our services. We may use third-party analytics tools (e.g., Google Analytics) that set their own cookies to track visitor interactions.
• Marketing: To provide relevant advertisements to you on third-party websites.

Managing Cookies: You may refuse to accept cookies by adjusting your browser settings to refuse cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Platform may be inaccessible or not function properly.

8. RETENTION OF PERSONAL INFORMATION

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements. Once Personal Information is no longer needed, we will securely delete or anonymize it.

9. DATA SECURITY

We have implemented appropriate physical, technical, and administrative measures to protect your Personal Information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encrypted connections (SSL) for data transmission.
• Secure servers and hosting facilities.
• Access controls and authentication procedures.
• Regular reviews of our data collection and storage practices.

Despite our efforts, no security measures are perfect or impenetrable. We cannot guarantee that your Personal Information will not be accessed, disclosed, altered, or destroyed by breach of our safeguards. In the event of a data breach, we will follow all applicable laws and regulations regarding breach notifications.

10. INTERNATIONAL DATA TRANSFERS

Your Personal Information may be transferred to, and maintained on, computers or servers located in jurisdictions outside of your province, territory, or country, where privacy laws may not be as protective as those in your jurisdiction. If you are located outside of Canada and choose to provide information to us, we transfer the data, including Personal Information, to Canada or other jurisdictions and process it there. By using the Platform, you consent to such transfers.

If we transfer your Personal Information to third parties outside of Canada, we will ensure that adequate contractual or other measures are in place to protect your Personal Information.

11. CHILDREN’S PRIVACY

Our Platform is not directed to individuals under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect Personal Information from children under this age. If you become aware that a child has provided us with Personal Information without parental consent, please contact us (see Section 15). We will delete such information from our files as soon as reasonably practicable.

12. EXTERNAL LINKS

Our Platform may contain links to other websites or services not operated by us. We are not responsible for the privacy practices of those third-party websites. We encourage you to review the privacy policies of any third-party websites or services before providing them with your Personal Information.

13. YOUR RIGHTS AND CHOICES

Where required by law, you may have certain rights regarding your Personal Information, including:

• Access: You can request access to your Personal Information that we hold.
• Correction: You can request that we correct any Personal Information that is inaccurate or incomplete.
• Deletion: You can request the deletion of your Personal Information, subject to certain legal or contractual restrictions.
• Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw consent at any time.
• Opt-Out: You may opt out of receiving marketing communications at any time by clicking “Unsubscribe” in the email or contacting us directly.

To exercise any of these rights, please contact us using the information in Section 15. We may ask for additional information to verify your identity before fulfilling such requests.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Last Updated” date at the top of this page. Your continued use of the Platform after the posting of any changes constitutes your acceptance of such changes.

15. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, or if you want to exercise any of your privacy rights, please contact us at:

• Email: info@createresume.ca
• Subject: “Privacy Inquiry – createresume.ca”

16. ACKNOWLEDGMENT

By using this Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, do not use our Platform.